Frequently Asked Questions
What exactly does your business offer?
Mia Harden Creative is a brand and web design agency for entreprenuers and professionals. We are driven to assist with the development of branding, marketing, web design, and print collateral. Mia is also a Creative Educator, offering serivces like 1:1 and group courses to creative entrepreneurs.
How do you accept payments?
Currently, through Square.
What are the payment terms / payment plans?
• ON-BOARD: 50% due to secure slot.
What platform do you prefer?
Majority of our work is Wix based, however, we design on different platforms periodically. If you have a different request, contact us and let us know.
What platforms do you suggest for domain names?
It is with great recommendation to find a domain name via GoDaddy.com
Will I need to provide you with my social media links and passwords?
Absolutely! This is needed to intergrate all of your social media links to your website.
Do I need professional photography?
Yes, it is REQUIRED to book a project with Mia Harden Creative.
What file formats will I receive?
Upon completion, clients are provided the PNG, JPEG, EPS, AND PDF files of their logo.
I love your work! How do I get started?
View the Price Guide – once you've done that, submit an inquiry by completing the contact form.
How is the process?
STEP 01. – INQUIRE: You send an inquiry.
Communication during my project?
Mainly through Asana, which you will be taught how to naviagte. However, we can communicate through email and text. If a phone call is needed, just shoot an email.
What if, in the future, I want to polish up my site?
No worries! Clients are walked through how to naviagate their site. However, if you feel it is too complex for you to update alone, we do offer price quotes based around the work we've already done for you.
How many revisions will I receive?
All clients are given 2 revisions for brand identity. Client receives 1 revisions total for web design. After the advertised number of revisions, client is charged at an hourly rate of $250.
What are print ready files?
We offer print ready collateral, this means – we design, you print.
I don't want to go through with my project anymore, what's next?
Deposits are non-refundable + non-transferable at any point during the process. Client has the right to suspend services at anytime they'd like, however the deposit fee and any cost assosciated with the project is non-refundable.
What if I need something that isn't on your price list?
No worries! If you are in need of design that is not on the list, feel free to inquire at firstname.lastname@example.org
Do you offer retainer services?
Yes we do! – What is a retainer? A retainer gives clients the opportunity to book us months ahead through contracts.
How long does it take? What is your turn around time?
Typically, our turnaround time for digital designs are between 12-21 business days. Web design can take up to 5-8 weeks for completion due to the complexity of the design and task. Branding packages can take anywhere from 3-6 weeks. Please always take into consideration that communcation plays a major role in turn around times.